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FAQ

Shipping & Delivery
Orders are normally shipped within 24 hours, however, in some cases longer shipping times may occur. Most products ship from our warehouse in Baldwin Park, CA but in come cases products will need to be shipped from other warehouses across the country. If you need products by a specific date, please notify us by phone at 1-800-768-6676 and we will do everything that we can to accomodate this request. DyeSublimationBlanks.com ships to any location where UPS, Fedex and the US Postal Service can deliver.
Free shipping offers only apply to destinations within the continental United States and items will be shipped via standard ground shipping. Multiple item orders may be shipped separately and on different days. Any costs incurred by DyeSublimationBlanks.com for unauthorized shipment refusal and without first obtaining an RMA number from DyeSublimationBlanks.com, will result in those costs being deducted from any refunds or store credit that the customer is entitled to. A 15% restocking fee will be charged on any order if delivery is refused, or 10% restocking fee for store credit. Any authorized return shipment to DyeSublimationBlanks.com and DyeSublimationBlanks.coms' suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers' expense. We will only ship to your billing address linked to the credit card unless you fill out our Credit Card Authorization form and/or authorize the requested shipping address with your credit card company. International shipping costs on returns are not the liability of DyeSublimationBlanks.com at any time and must be paid for by the customer in the return process. All orders shipped to international locations are subject to import and duty fee.
Once your package leaves the warehouse, we'll send you an email with tracking number. You can click the tracking number in that email anytime to see where your package is. you can also check your order statues by logging in to your account and clicking on the My Orders link. 
Please note that all freight quote are not include insurance,  it's your option whether or not to buy insurance, normally freight insurance only cover the damage cause not working, and not cover marring, chipping, scratching, denting, please contact us for detail before shipment.
Warranty
DyeSublimationBlanks.com offers a minimum 1 year year warranty on all products(exclude vacuum pump), most products exceed the standard 1 year blanket warranty. Please see the "Warranty Information" tab with the product details page. If for any reason, your product is defective. Please contact us directly through our contact us page. In most cases, if there is a problem with a part on the merchandise, the defect part can be sent to you free of charge. Photos of the damaged goods must be provided prior to replacement parts being sent to you. In some cases, the customer is required to return the defective part to us for an exchange. Damage claims due to shipping must be reported within 5 business days of receiving the package.
The manufacture will replace any defective parts within the warranty period.  Damages caused by misuse, improper maintenance or neglect are not covered  by the manufactures warranty.
All machines are industrial grade machines which request to be used under industrial enviomental facility such as warehouse as the machines need high electricity supply voltage, if you are intent to use in residential property, it's your liability to check whether your residential electricity supply whether meet the machine requirement, please check the requirement before you purchase.
All returns must be pre-approved by contacting our RMA Department through the contact us page. Please provide us with your order number, date of purchase and reason for return. Not providing the detailed information requested will delay the returns process. Returns must be initiated within 15 days of delivery and may be subject to a 15% restocking fee. Item must be returned in new, resellable condition.

Once your request has been received, you will be contacted within 5 business days with instructions for sending back the item(s). You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. We will ship the replacement once we have received and processed the returned item(s). If you request for a refund, we will notify you via Email of your refund once we have received and processed the returned item(s). All refunds will be limited to and based on the current price of the item minus any restocking fees.

All shipping costs are non-refundable. Customers are responsible for return shipping back to us.

By initiating the RMA process customers agrees to all decisions by DyeSublimationBlanks.com and all decisions are final. Please allow up to 2 billing cycles for your credit to be posted to your account.

Defective warranty part(s) are required to be returned for exchange or for new replacement part(s). The buyer is responsible for shipping expense of warranty products. In case a product requires service, buyer is responsible for both routes of shipping. Shipping costs must be prepaid prior to initiating warranty procedures. The buyer will be responsible for properly packaging the product(s) and shipping product(s) back to our location.

Credit Card Authorization
DyeSublimationBlanks.com is not only commited to providing you with excellent customer service and quality products, but also is commited to providing you with a safe and easy purchasing experience. This includes protecting you as a customer and us as a business from credit card fraud. Our Fraud Prevention Team is hard at work to make sure that someone is not using your credit card fraudulently and/or trying to steal your identity in purchasing our apparel decoration equipment and supplies. When an order is flagged by our team as possible fraud (specifically if a billing and the requested shipping address don't match) you may be contacted by one of our representatives.
One of the ways we can clear an order for shipment is by having you fill out a Credit Card Authorization Form. We would like to get your order out to you as quickly as possible and know that an extra step may not always be convenient, but do appreciate your assistance in preventing credit card fraud from occurring. Should one of our representatives request that you fill out a Credit Card Authorization form or if you know in advance that you'll need to fill one out, please feel free to download it from the link below. Thank you for helping us keep our business fraud-free. Additionally, once you verify the address the first time and complete an order, we will not bother you with these steps for any subsequent orders to the same address. If you have any questions, please don't hesitate to ask. You can call our experts at 1-800-768-6676.
Viewing Orders
To view the full details of your order as well as obtain tracking information, please login. By logging in, you will have access to order history and latest updates to the statues of your order. if you did not provide an email or create an account at the time of your order, please Email Us.